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Managing Performance
Masterclass
Achieving results through other people is a key role
of the manager. Yet so often managing the performance of others is the aspect
of the job that managers and supervisors find most difficult. This one-day
workshop addresses questions such as:
- How do you get the best out of people?
- How do you give feedback that encourages and
motivates a person to change their behaviour? And avoids people feeling blamed
or getting defensive?
- How do you address those difficult human
situations which can cause even able managers to 'bury their heads in the
sand'?
- This workshop equips people with the insight and
practical skills to deal with even the most complex performance issues. It also
provides participants with the opportunity to rehearse difficult conversations
and receive coaching on how to maximise their impact.
Simon Lawrence,
specialises in how to manage the performance of others and change people's
behaviour. He has been training managers at IBM in how to manage people's
performance since 1997. Simon has introduced performance management systems and
approaches in Morley Fund Management; the Transport Research Laboratory; local
authorities in Birmingham, Coventry, Mansfield and South Oxfordshire; Norfolk
primary care and healthcare trusts; and South London Family Housing
Association.
Workshop Topics
Include how to:
- Be clear and specific about required changes in
behaviour and performance
- Depersonalise issues to encourage people to
focus on the job
- Adopt a positive attitude which avoids blame and
minimises defensiveness
- Phrase precise questions to clarify problems and
their solutions " Motivate people to want to change their behaviour
You Will Gain:
- Insight into 'difficult' behaviours and how they
can encourage people to change
- Increased ability to be clear and straight with
people, yet avoid defensiveness
- Advanced questioning and feedback skills
- More control of their own reactions to even the
most irritating behaviour
- Skills to improve the performance of all of
their team
Venue: Beaufort Hotel, Beaufort Square,
Chepstow, Monmouthshire NP16 5EP
Timings: Arrive at 9.00 am to start at
9.30. The course will be finished by 5p.m.
Parking: There is some
parking available at the hotel (free of charge on a first come first served
basis). There is a public car park very nearby for which the charge for a full
day is under £7.00
Public Transport: Chepstow Station is less
than 10 minutes walk from the venue
Price: £399
To Book:
TO
BOOK BY CREDIT CARD PLEASE CLICK HERE
If you would like to send a
cheque please make it payable to Inter-action Training Limited and send to
Courtyard House, Moynes Court, Mathern, Chepstow NP16 6HZ.
Please book
early as numbers are strictly limited to six places.
Contact
Inter-action Training Limited on 01291 638805
Cancellations: No
cancellations or transfers within 4 weeks of course
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